Policies

Disclaimer

Wood is a natural product and will therefore respond to the environment in which it is kept. Items may change in colour and / or shape as they react to their environment.

Wood used in these handmade products is reclaimed from various sources and as such may contain imperfections which are intended to enhance the character of each piece.

Made to order or customised products cannot be returned or refunded.

Products that are made to order or customised in any way will have an extended lead time. Please make contact in advance of purchase to get information on lead times based on your specific requirements.

Upon receipt of a product please check all parts are accounted for and check the security of all screws, fixings etc to ensure they have not loosened during transport. Inspect all screws, fixings etc on a regular basis and tighten as and when necessary.

Wall mounted products are not supplied with fixing. Please choose suitable wall plugs and screws for your specific mounting situation.

We accept no responsibility or liability for any damage, loss, injury or death resulting from the use or misuse of any products.

Shipping

All items will be shipped by Evri. Shipping prices are based on the total weight of your order, and will be calculated at checkout. Deliveries will be sent ‘signed for’ and will require someone present when they are delivered.

Postage and Packing Pricing:

Up to 1kg             £6.00
1kg to 2kg            £8.00
2kg to 10kg         £9.00
10kg to 15kg       £10.00

Returns

If you wish to return an item, please make contact prior to returning the item. Return requests must be made within 14 days of delivery. Any refunds issued will be up to 100% of the original price paid for the item, postage and packaging costs will not be able to be refunded.

Items must be returned in an unused and saleable condition. The cost of any damage to returned items will be deducted from any refund offered. Items that are returned without prior communication and confirmation of acceptance will be held for 14 days and then disposed of.

Damaged Products.

While every effort is made to ensure that your items arrive in good condition, accidents can happen. If your items arrive damaged and are unusable please contact us within 14 days of delivery to discuss a suitable remedy. Please supply photos of both the products and packaging when making contact.

Tulip Wood sample showing colour variations

Wood Plug Tolerances

Our plugs are handmade to a tolerance of +/- 1mm.

While we endeavour to ensure an even colour match across batches; wood is a natural product and so this cannot always be guaranteed. Woods like Tulip (see photo) for example have a broad range of colours, from pale yellow/white through green and even purple.

If the wood you are using is subject to such variances, please contact me before making your purchase to discuss your needs and we will check the availability of the colour you require.

All our plugs are made by hand in small batches, as such there may be times when certain items are out of stock. If you require an item that is out of stock, please use the contact form and we will endeavour to restock as soon as we can.

Cleaning Wood Products

  • Do not put wood products in a dishwasher.

  • Clean with warm soapy water only, dry immediately afterwards then lay flat and allow to air dry fully before storing.

  • Do not soak.

  • Store flat.

  • It is recommended that products that come into contact with food have their food safe treatment reapplied regularly. For items that are used and washed on a regular basis, reapplication every 6 months is recommended. Products that are not regularly washed an annual reapplication may be all that is required. This is a service I can off alternatively please see my shop where you will be able to purchase the appropriate treatment.

Candle Safety

  • Keep candles and ignition sources e.g. matches or lighters out or reach of children and pets.

  • Never leave candles unattended or ignited while you sleep.

  • While our candle holders are safe to use with traditional candles, remember, wood is a flammable product. Care must be taken when using candles.

  • Do not burn candles near anything that can catch fire.

  • Never move a lit candle.

  • Battery candles are a great alternative to a live flame, please consider using these instead of traditional candles.

  • Visit my shop where you will be able to choose from a selection of candles.