Policies
Wood is a natural product and will therefore respond to the environment in which it is kept. Items may change in colour and / or shape as they react to their environment.
Wood used in these handmade products is reclaimed from various sources and as such may contain imperfections which are intended to enhance the character of each piece.
Products that are made to order or customised in any way will have an extended lead time. Please make contact in advance of purchase to get information on lead times based on your specific requirements.
Upon receipt of a product please check all parts are accounted for and check the security of all screws, fixings etc to ensure they have not loosened during transport. Inspect all screws, fixings etc on a regular basis and tighten as and when necessary.
Wall mounted products are not supplied with fixing. Please choose suitable wall plugs and screws for your specific mounting situation.
We accept no responsibility or liability for any damage, loss, injury or death resulting from the use or misuse of any products.
Shipping
All items will be shipped by Evri. Shipping prices are based on the total weight of your order, and will be calculated at checkout. Deliveries will be sent ‘signed for’ and will require someone present when they are delivered.
Postage and Packing Pricing:
Up to 1kg £6.00
1kg to 2kg £8.00
2kg to 10kg £9.00
10kg to 15kg £10.00
Returns
Unwanted Items
Unwanted items may be returned after first making contact with WaysWoodWork and securing agreement from WaysWoodWork that the return will be accepted. Contact must be made within 14 days of delivery of the item(s) in question. Photos of the condition of the item(s) as well as photos of the condition of the packaging in which they were sent will be asked for.
Items returned without making contact first will not be refunded.
Personalised items cannot be returned.
Item(s) must be returned in a saleable condition. Item(s) should be securely packaged to ensure no damage occurs during return transit. Upon receipt; the item(s) will be examined and compared to the photos submitted prior to the return being approved; any discrepancy may affect the value of any refund that is offered.
You must advise WaysWoodWork of the name of the delivery company chosen and provide any tracking numbers that may have been issued.
Return postage is at the sender’s expense.
Any damage incurred during the return delivery process is the responsibility of the party sending the item. It is advisable to check the ‘damage in transit’ policy of the postage service chosen and purchase suitable insurance if necessary.
Returns postage cannot be reimbursed.
Upon arrival item(s) will be unpackaged and inspected. A refund of up a maximum value equal to the original purchase price of the item may be issued.
Returned item(s) which arrive to WaysWoodWork damaged, will be subject to the Damaged Items Policy and may have their refund value adjusted.
Postage and packaging costs cannot be refunded.
WaysWoodWork reserves the right to make changes to this policy at anytime without prior notice.
Damaged Items
While every effort is made to ensure that your items arrive in good condition, accidents can happen.
Damaged items may be returned after first making contact with WaysWoodWork and securing agreement from WaysWoodWork that the return will be accepted. Contact must be made within 14 days of delivery of the item(s) in question. Photos of the condition of the item(s) as well as photos of the condition of the packaging in which they were sent will be asked for.
Upon receipt of a return request and any evidence deemed necessary, a decision will be made regarding the acceptance of a return and an offer of either a replacement or refund may be made. Any estimate regarding the value of a refund is subject to change upon receipt and inspection of the returned item(s).
Items that are returned without first making contact will not be refunded. Items that are returned without prior communication and confirmation of acceptance will be held for 14 days and then disposed of.
If your item(s) have been personalised in any way, please make contact to discuss any damage and potential return. Replacement personalised items may have an extended lead time.
Returned item(s) should be securely packaged to ensure no further damage occurs during return transit. Upon receipt; the item(s) will be examined and compared to the evidence submitted prior to the return being approved; any discrepancy may affect the value of any refund that is offered.
Any damage incurred during the return delivery process is the responsibility of the party sending the item. It is advisable to check the ‘damage in transit’ policy of the postage service chosen and purchase suitable insurance if necessary.
Return postage is at the sender’s expense.
You must advise WaysWoodWork of the name of the delivery company chosen and provide any tracking numbers that may have been issued.
Returns postage cannot be reimbursed.
Upon arrival item(s) will be unpackaged and inspected. A refund of up a maximum value equal to the original purchase price of the item may be issued.
Postage and packaging costs cannot be refunded.
WaysWoodWork reserves the right to make changes to this policy at anytime without prior notice.
All products get a full QC check.
Wood Plug Tolerances
Wood plugs are handmade to a tolerance of +/- 1mm.
While I endeavour to ensure an even colour match across batches; wood is a natural product and so this cannot always be guaranteed. Woods like Tulip (see photo) for example have a broad range of colours, from pale yellow/white through green and even purple.
If the wood you are using is subject to such variances, please contact me before making your purchase to discuss your needs and we will check the availability of the colour you require.
All plugs are made by hand in small batches, as such there may be times when certain items are out of stock. If you require an item that is out of stock, please use the contact form and I will endeavour to restock as soon as we can.
Tulip Wood sample showing colour variations
Cleaning Wood Products
Do not put wood products in a dishwasher.
Clean with warm soapy water only, dry immediately afterwards then lay flat and allow to air dry fully before storing.
Do not soak.
Store flat.
It is recommended that products that come into contact with food have their food safe treatment reapplied regularly. For items that are used and washed on a regular basis, reapplication every 6 months is recommended. Products that are not regularly washed an annual reapplication may be all that is required.
This is a service I can off alternatively please see my shop where you will be able to purchase the appropriate treatment.
Candle Safety
Never leave candles unattended or ignited while you sleep.
While our candle holders are safe to use with traditional candles, remember, wood is a flammable product. Care must be taken when using candles.
Keep candles and ignition sources e.g. matches or lighters out or reach of children and pets.
Snuff out candles, don’t blow them out.
Never move a lit candle.
Ensure candles are stable before igniting.
Do not burn candles near anything that can catch fire.
Keep lit candles out of draughts.
Battery candles are a great alternative to a live flame and are far safer. Please consider using these instead of traditional candles.
Visit my shop where you will be able to choose from a selection of candles.